Caring Attitude: the Paris tourism commitment charter

The Paris Convention and Visitors Bureau has launched ‘Caring attitude’, a charter for Paris tourism professionals. Objective: pledge to welcome visitors around a common set of values and in accordance with current health measures. More than 100 tourism industry professionals have already signed the charter. | Publié le 10 June 2020

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The Paris Convention and Visitors Bureau has launched ‘Caring attitude’, a charter for Paris tourism professionals. Objective: pledge to welcome visitors around a common set of values and in accordance with current health measures. More than 100 tourism industry professionals have already signed the charter.

The Paris Convention and Visitors Bureau has worked closely with Paris tourism stakeholders and Paris City Hall to prepare for the recovery of tourism activity in the French capital.  It is due to this collective effort that the PCVB is launching the ‘Caring Attitude’ Charter, which expresses the commitment of establishments and partners that sign it to respect 7 pledges, such as the implementation of health and safety measures, ensuring all staff are trained in these new measures, and adapting services to respect physical distancing. Thanks to the collaboration of partners already involved, visitors will be able to confidently plan their stay in Paris

‘Our partners have been very active and supportive since the beginning of the crisis. Numerous exchanges have made it possible to work together to find solutions. In the cultural sphere, there have been many initiatives through virtual tours to take Paris to our visitors and so continue to showcase the wealth of the capital's cultural offering. Today, it is essential to reassure our visitors: all the Parisian tourism professionals have created the necessary sanitary conditions to ensure that the stays of visitors take place in complete safety’, says  Corinne Menegaux, Managing Director of Paris Convention and Visitors Bureau

 Transport operators, such as Air France, Paris Aéroport, and the SNCF, have taken exceptional measures to reinforce health and safety. For getting around on a daily basis, the RATP network (bus, tramway, metro, RER, etc.) has rolled out rigorous safety measures to maintain both a sufficient level of service and enable users to get around in Paris, whilst respecting  the required physical distancing, as have Parisian taxi services, which encourage the wearing of a mask. Parisian establishments, like hotels, local shops and cultural attractions are reorganizing their spaces and services and favouring flexible cancellation and booking conditions. To reassure visitors about situations such as arriving at the airport, travelling to and from Paris, leisure and other activities, a customer path has been drawn up in addition to the charter.

‘The Caring Attitude label is a recognition of our shared commitment to meeting the major challenges involved in adapting the customer path. The label endorses our internal charter and the operational procedures in place in our hotels and available on our websites. This reassures our future customers, especially international guests. Emeraude Hotels, a family-run hotel network, is delighted with this initiative, which is unique in France and helps to revive our tourism activity’, Rony Bou Rached, Director of Operations, Emeraude Hotels.

 

For Fabrice Talbot, Chief Operating Officer at Paris City Vision, ‘This charter is important because it enables us to create a positive climate, a shared set of rules, and a sense of belonging. These reasons enable us to commit to welcoming visitors around a common set of values in accordance of course with the health rules in force. This also identifies us as a committed player in tourism alongside the PCVB for our clients and enables them to prepare their stay in Paris in complete confidence and safety’.

For several weeks now, the Paris Convention and Visitors Bureau has been working with the authorities to provide as much information and support as possible to tourism industry professionals. Many initiatives have been carried out, such as an appeal to hoteliers to make their establishments available to care staff, and municipal or state employees carrying out vital tasks. Assistance has also been provided to embassies to find emergency accommodation for foreign visitors stranded in the country. In addition, the PCVB has  launched several initiatives to keep the destination alive for people in France and abroad, by encouraging Parisians to share photos of Paris, taken from their windows, on social media with the hashtag #ParisFromMyWindow. And with #MyParisWishList, visitors too have been invited to post the loveliest photos of their favourite places in Paris that they would like to see again.

To sign the charter: https://pro.parisinfo.com/actualites/actualite-touristique/coronavirus/charte-caring-attitude-otcp